Contact us

Last updated: 14 June 2026

Questions about pet-travel rules, an order, a return or anything else? We're a small team and we genuinely read every message — reach out and we'll help.

Response time

We usually reply within 1–2 business days. For order issues, please include your order number so we can help faster.

Orders & shop

Our travel gear is sold through our Shopify store, Animals Productions. Order confirmations, tracking and payment receipts are sent by Shopify to the email you used at checkout.