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Returns & refunds

Last updated: 14 June 2026

How it works

Damaged or wrong items

If your order arrives damaged, faulty or incorrect, contact us within 30 days with a photo — we'll replace it or refund you in full, including shipping.

Shipping costs

Return shipping for a change of mind is covered by the customer. For damaged, faulty or incorrect items, we cover it.

Questions?

Email [email protected] and we'll help.

Frequently Asked Questions about Pet Travel

What documents do I need to travel with a pet?

Generally, you will need a microchip (ISO 11784), a valid rabies vaccination, a health certificate, and potentially a rabies titer test depending on your destination.

How early should I start preparing my pet for travel?

Start preparation at least 3-6 months before travel. Titer tests require waiting periods (up to 180 days) for countries like Australia or Japan.

What is a rabies titer test?

It is a blood test that measures the level of rabies antibodies in your pet. It must be processed by an approved laboratory and show a result of at least 0.5 IU/ml.